At Dark Earth Living Soils protecting your personal information is a priority. Providing this service includes the collection and use of some personal information about our customers.
PERSONAL INFORMATION COLLECTED
We know your privacy is of the utmost importance and Dark Earth Living Soils does not and will not disclose trade, rent, sell or otherwise transfer personal information for any purpose other than those set out herein. When you talk to us online, call us on the phone, or visit our store or website, Dark Earth Living Soils often will collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
ONLINE AT WWW.DARKEARTHSOIL.CA
Personal information is requested through our online web store in order to sell and deliver products and services to you. This includes:
DEVICE INFORMATION
Personal Information, such as your version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site in order to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
ORDER INFORMATION
Personal Information such as name, billing address, shipping address, payment information, email address, and phone number, in order to process your payment information, arrange for shipping and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services.
MINORS
The Site is not intended for individuals under the age of maturity in whatever province they reside. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
CONSENT
We will obtain client and customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent). We will only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ and customers’ personal information and allowing our clients and customers to request access to, and correction of, their personal information. Consent can be provided orally, in writing, electronically, through an authorized representative, or it can be implied where the purpose for collecting using, or disclosing the personal information would be considered obvious and the client or customer voluntarily provides personal information for that purpose.
We may collect, use or disclose personal information without the client or customer’s knowledge or consent in the following limited circumstances:
- when the collection, use, or disclosure of personal information is permitted or required by law;
- in an emergency that threatens an individual’s life, health, or personal security;
- when the personal information is available from a public source (e.g., a telephone directory);
- when we require legal advice from a lawyer;
- for the purposes of collecting a debt;
- to protect ourselves from fraud; or
- to investigate an anticipated breach of an agreement or a contravention of law.
USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order.
SECURING PERSONAL INFORMATION
We are committed to ensuring the security of client and customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal, or similar risks. We will use appropriate security measures when destroying the personal information of clients and customers. We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
PROVIDING CLIENTS AND CUSTOMERS ACCESS TO PERSONAL INFORMATION
Our clients and customers have a right to access their personal information, subject to limited exceptions, such as solicitor-client privilege, for health and safety concerns, or where disclosure would reveal personal information about another individual. A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request. A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client or customer of the cost and request further direction from the client or customer on whether or not we should proceed with the request. If a request is refused in full or in part, we will notify the client or customer in writing, providing the reasons for refusal and the recourse available to the client or customer.
CHANGES TO THE DARK EARTH LIVING SOILS PRIVACY POLICY
Our privacy commitment includes maintaining and updating a Privacy Policy which ensures the accuracy, confidentiality, and security of our client’s and customers’ personal information. All changes will be posted on darkearthsoils.ca
QUESTIONS AND COMPLAINTS:
Contact information for Dark Earth Living Soils: orders@darkearthsoils.ca